FAQs
❓ Frequently Asked Questions (FAQs)
Welcome to Glows Vera! We’ve created this FAQ section to answer the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us — we’re always here to help.
1. Where is Glows Vera based?
Glows Vera is proudly based in the United States, and we ship our products nationwide. Our goal is to provide a seamless shopping experience with fast delivery and exceptional customer care.
2. How long does delivery take?
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Standard Shipping (USA): 3–7 business days
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Expedited Shipping (USA): 2–4 business days
Please note: During peak seasons, sales, or holidays, processing may take slightly longer.
3. Do you offer international shipping?
Currently, we only ship within the United States — but we’re working on expanding internationally soon!
4. What shipping carriers do you use?
We partner with trusted shipping providers like USPS, UPS, and FedEx to ensure your orders arrive safely and on time.
5. Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders over $75.
For orders under this amount, shipping fees are calculated at checkout.
6. What payment methods do you accept?
We accept a variety of secure payment options:
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Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay / Google Pay
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Shop Pay Installments (Buy now, pay later at checkout)
7. Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use it to monitor your package in real time until it reaches your doorstep.
8. What is your return and exchange policy?
We want you to love your purchase. If you're not satisfied, you can request a return or exchange within 14 days of receiving your order.
Items must be unused, in original packaging, and in resellable condition.
Please refer to our Return & Refund Policy for full details.
9. What if my order arrives damaged or incorrect?
In the rare event your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our team will promptly arrange a replacement or refund.
10. Do you offer wholesale or bulk pricing?
Yes! Glows Vera offers wholesale options for small business owners and resellers in the USA.
For wholesale inquiries or bulk orders, email us at info@glowsvera.store.
11. How do I contact Glows Vera customer service?
We’re here to help with any questions or concerns! Reach us through:
📧 Email: info@glowsvera.store
📞 Phone: +1 (347) 731-6367
💬 Live Chat: Available on our website during business hours
12. Why should I shop with Glows Vera?
At Glows Vera, we believe shopping should be more than just buying — it should be trustworthy, easy, and enjoyable. Here's why customers love us:
✅ Premium-quality products
✅ Secure and flexible payment options
✅ Fast, reliable shipping
✅ Dedicated customer support
✅ Hassle-free returns
We’re not just a store — we’re a brand you can trust.
✨ Thank you for choosing Glows Vera. Your trust and satisfaction mean everything to us!